We purchased our home in summer of 2017 with a AmeriGas tank on it. This is one of the worse companies I have had to deal with in a while. No wonder I head so many bad reviews from my neighbors on Nextdoor. Very unprofessional, did a job that was not needed to create a problem that they had to come back to fix it and charge me for it. I definitely will not do any business with them anymore. It's been 3 weeks, and I still have not heard anything back from the manager nor Antoinette. I told her that I have one more payment to do (for the propane they filled up in March), and I would not pay until I talk to the manager. I asked to talk the manager, Joe Galvin (the name that Antoinette gave me) but he was not available at that time. Antoinette waived the $191.92 service fee, and gave only $25 credit.

After I complaint, that all this problem with the leak and lost of propane because of it, from a mickey mouse job that Mike did to replace my 2 yrs old safety valve with a metal fitting that he could find on his truck (very unprofessional) although there was no leak at that time. When I got home that afternoon, those fittings were still there, apparently Tarik was just tighten it up and cleaned up all the residue, then put a yellow tag on it, and left an invoice for $191.92. On our conversation, Tarik said that Mike denied that he put those fittings. After a while I did not hear anything, I called my teenager son who was home at that time, he said that Tarik was working on my tank and he could hear the banging he made. He said he was just going to check but would call me to let me know what was going on and what he was going to do. An hour later the tech, Tarik, was already on the way to my house and wouldn't reschedule it, and I just got to my work place. The next day I called and talked to the CS, Antoinette, and scheduled for a tech to come after 2 PM (because I was already late to work). FYI, the tank was away from the house, that's why I did not find the leak earlier. And the propane was only 65% left, I would not make it through the winter to the next spring to get a good deal on propane. It showed the leak from those metal fitting, the soapy water bubbling like crazy (I have it on video). I called a neighbor, and we tested it by spraying soapy water on it and other places. In June 6, I was cleaning around the tank, and I found out the fitting that Mike put was leaking really bad, those pipes were wet, it had a lot of some kind of residue around it, and I could hear the hissing sound from it. Because it was tall, the cover had to be sitting on top of this fitting.

I wished I could attach the pictures here. When I came back outside, Mike was finishing and the valve was already replaced by a 45 degree metal elbow and a straight metal pipe (total about 7 inches tall). The tech, Mike, came on May 8th, said that the valve needed to be replaced, which I did not agree, because it was already replaced 2 yrs prior. In May, the customer service called and told me they had to send a tech to do safety check as courtesy. I notified them, but did not complain because they offered me a good price as 'new customer'. They filled up my tank instead, total 346 gals. In March 2019, I ordered 200 gals from Amerigas.

In 2018, Ferrell filled up my tank, and they did not say anything wrong with my valve nor my tank. I had the safety valve replaced in 2017 by Allstate when they filled up my tank. I bought my own 500 gals tank from Ferrell in 2010.

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